FREQUENTLY ASKED QUESTIONS

  1. BACKGROUND ON ADMIRAL
  2. WHY BUY ADMIRAL
  3. CONTACTS AT ADMIRAL
  4. ABOUT ADMIRAL PRODUCT
  5. SIZING
  6. HOW CLUBS ORDER DIRECTLY FROM ADMIRAL
  7. HOW TO SET UP AN ADMIRAL ONLINE STORE
  8. SHIPPING
  9. RETURNS
  10. CARING FOR YOUR NEW KIT
  11. WEB and INFORMATION
  12. EMPLOYMENT OPPORTUNITIES
  1. BACKGROUND ON ADMIRAL®:

    1. Who is Admiral®? Admiral is an iconic British sports brand with over 100 years of sporting heritage. Admiral's sporting pedigree is unique, in that it introduced the world to the replica soccer kit market in the mid 1970's, a market that exploded and was pioneered by Admiral. The brand was worn by England, Manchester United & many British Premier League teams in addition to most of the original North American Soccer League teams including the original New York Cosmos whose jersey was designed by Ralph Lauren for Admiral.
    2. How long has Admiral® been in business? Admiral® has been serving customers since 1914. Axis Sports, the North American Distributor of Admiral, has been in business for 28 years.
    3. How big is Admiral® in the USA?
      1. Admiral works with over 60 pro & semi-pro teams across the US. We have supplied; NASL 2011 & 2012 Champions and USL PDL 2011, 2013, 2014 Champions.
      2. We're also the official supplier to many USL Pro (the reserve league to the MLS), USL PDL, NPSL, MASL and are the exclusive supplier to teams in the ASL & UPSL leagues the latter being California’s fastest growing league.
      3. Admiral® is the exclusive supplier to five US Youth Soccer States and their Olympic Development programs plus US Club Soccer’s largest league NorCal Premier Soccer in Northern California.
      4. As part of these partnerships, the Admiral brand is worn on the field of play and in training. It is promoted on the kit, around stadia and training grounds and at matches.
    4. Where is Admiral product made? Admiral operates its own facility with over 100k+ sq. foot of space and 200 full time employees that only work for Admiral. We’ve improved our sublimation capability with investments in infrastructure including three additional industrial heat presses and another twelve sublimation printers. This has trebled our capacity which helps us speed up the time to market. See the video of the factory on the links below. See a video of Admiral kit being made - https://www.youtube.com/watch?v=ln3CSoEOLHE
    5. What are your customer service hours? Our hours of operation are Monday through Friday 8:00 AM to 5:30 PM Eastern Standard Time.
    6. Many of our players and parents speak Spanish, can Admiral® help them? Our Customer Service team are bi-lingual English & Spanish speakers.
    7. Do you have retailers that carry the Admiral® brand? Admiral® does with local retailers and clubs. To find a local Admiral retailer call Admiral Customer Service on 1-888-646-6822.
    8. I am a retailer and would like to carry the Admiral® brand how do I apply? To apply or request further information as a distributor or retailer please also call Customer Service at 1-888-646-6822.
    9. Do you have a catalog? The latest Admiral® catalog can be viewed on line at http://admiral.axissoccer.com/catalog-files/latest/. Alternatively email sales@admiral-sports.com with your address and we will mail you a hard copy of the catalog.
    10. What is the price of a team kit? The price of a team kit varies according to the one chosen and the embellishment needed. Our latest retail pricelist can be downloaded here: 2015 Price List. All our products and prices can be viewed on http://admiral-sports.com
    11. Where is Admiral® Team Kit made? We make our team wear in our own factory using American fabrics. By manufacturing product ourselves we reduce costs to our customers whilst providing much more flexibility in design and delivery. See this video of product being made; https://www.youtube.com/watch?v=ln3CSoEOLHE
    12. Find out more about Admiral® on these links:
      1. Company website: www.admiral-sports.com
      2. Admiral News: http://admiral.axissoccer.com/admiral_en//news
      3. Company catalog: http://admiral.axissoccer.com/catalogs
      4. Facebook: https://www.facebook.com/AdmiralSports
      5. Twitter: @Admiral_Sports
      6. You Tube: https://www.youtube.com/user/AdmiralSports
      7. Admiral® CEO speaking about the brand; https://www.youtube.com/watch?v=zTCxOu2cqcA&feature=youtu.be
      8. See our 2015 catalog http://admiral.axissoccer.com/catalog-files/latest/catalog.pdf
      9. Our in stock kit packages; http://admiral-sports.com/docs/index.php/s/ac675f44e7a5224eec0081d575f70be0?path=%2F2015%20-%20Product%20Flyers
      10. How to use our custom online kit builder - http://youtu.be/6IK-4_cXVaQ
      11. How to order from an Admiral® online store http://youtu.be/hw1uYwm5KBA
      12. See our latest catalog; 2015 Company catalog;
      13. See our video catalog; http://youtu.be/yN02psrrvYQ
  2. WHY BUY ADMIRAL®:

    1. Why not buy another brand through a retailer?
      1. Admiral is an Authentic soccer brand; Admiral is a 100 year old sports brand famous for supplying Manchester United and England. Today we work with many professional and youth clubs across the USA. See the history of Admiral®.
      2. Clubs save money by buying factory direct; Because of the volumes we manufacture, our clubs save 30-50% on their kit. Finally travel & recreational teams can afford to get a custom kit and wear one brand across the club.
      3. Players stand out on the field with a unique custom kit. See our online kit builder or watch this video http://youtu.be/6IK-4_cXVaQ
      4. Better availability; See our delivery time guide; turnaround guideline. Admiral offers shorter lead times, no minimum quantities, no shelf-life, unlimited colors & designs.
      5. It’s easier to buy from Admiral® online;
    2. Easy to buy; We provide our clubs with an online store for all club merchandise so players, coaches, fans can order product for direct delivery.
      1. Raise funds for your club; We allow the club to add a mark up to all purchases. Why pay more per player and get no Money back! Video of Admiral 2015 Online Store - How to Order - http://youtu.be/hw1uYwm5KBA
      2. Convenience; It’s more convenient for parents & players to go online from their home and order. They save on gas and time.
      3. Broad range = more choice; Local retailers don’t have the cash flow to hold large inventory or a broad range of products. Admiral has over 4,000 product lines for players and coaches to choose from. We also customize a range of products including; custom logo and color balls, custom scarves and custom pennants. Others don’t offer a complete range.
      4. Club Control; Admiral’s online store gives the club greater control because the packages are fixed and player numbers are set. The club can view orders online and remind players who haven’t yet placed their orders to do so.
      5. Consistency; We ensure that all items purchased are consistent across the clubs choice of products and that the logos and branding are consistent. When other brands run out of product they have no choice but to “substitute” for something else which means players and teams don’t look consistent.
      6. Add-on’s; Players can purchase addon’s and coaches can purchase accessories too when needed. When a club need one fill in we can provide it.
      7. Shelf life; Buying factory direct means we can continue to make product when other brands end of life product.
      8. Try on product; we have a solution called Size It UP which is explained below.
  3. CONTACTS AT ADMIRAL®:

      How do I contact Admiral®? If you have any question on Admiral® or regarding your order, you can reach Customer Service at orders@axissoccer.com or 1-888-646-6822.

    1. Head Office (Including manufacturing, distribution & service);
      Admiral Sports SRL,
      Calle 2, Edificio 9B,
      Puerto Plata, Dominican Republic
    2. Canada (Canadian licensee & distributor for Admiral);
      Blue Mountain
      #10 - 75 Blue Mountain Street,
      Coquitlam, BC, V3K 0A7
      Phone: (604) 524-1976
      Fax: 1-(866)-637-2723
    3. USA (US licensee & distributor for Admiral);
      The Axis Sports Group Inc.
      2628 NE 2nd Avenue,
      Miami FL 33137, USA
  4. ABOUT ADMIRAL® PRODUCT:

    1. Do Admiral offer different fabrics for team kit? Today players demand fabrics that are comfortable and have fabulous performance on and off the field. We continue to conduct research for fabrics that do more than just look good. ADMIRAL® offer these high-performance, all-season fabrics:
      1. VAPORDRAW: Vapordraw is the latest innovation in sports fabrics from ADMIRAL®. Jerseys made with Vapordraw keep the body comfortable because the fabric is ultra-breathable, fast drying and possesses excellent moisture management properties. Vapordraw has a weave that quickly wicks moisture away from the body. It is also extremely lightweight, which allows for great comfort and freedom of movement.
      2. VAPORSOFT: Super soft touch, lightweight, extra comfort.
      3. VAPORMESH: Provides extra ventilation to regulate temperature during play.
      4. VAPORLITE PRO: "Drop needle fabric" knits a pin stripe in to the design.
      5. ACTIVE KNIT: knitted fabric with stretch for comfort & extra flexibility.
      6. These fabrics are engineered to achieve and maintain a comfortable climate between your skin and the soccer uniform. This collection of ultimate moisture management control fabrics is easy-to-care for. They are machine washable in warm or cold water and can be line dried or placed in the dryer on low heat.

    2. What is sublimated team kit? Sublimation allows for full-color, photo quality images to be added to apparel for more vivid details & colors. We sublimate many fabrics in order to manufacture our apparel which includes team wear and various outer wear items.
      Sublimated images last as long as the garment and do not fade or crack over time. Sublimation does not impede the performance of the fabrics. With sublimated apparel clubs & teams can define their identity. We make all sublimated jerseys as Pro Fit.
    3. Is the equipment you sell tested? At ADMIRAL® we offer equipment that has not only passed industry tests, but also our high standards. We guarantee our products against manufacturer's defects so you can be confident of contests that are not marred by below standard equipment.
    4. How long do you keep products in your line? Typically products remain in our line for 3-4 years. We then remove them from our catalog for general sale. But we can in many cases continue to supply fill-ins because we continue to stock fabrics and have our own production facility. We will notify you in advance if a product is in it's final catalog year.
    5. How many pieces are in a complete uniform? A complete uniform set consists of a jersey, shorts and socks. You can order any combination of items from us.
    6. Do you offer custom kits and colors? Yes See our online kit builder or watch this video http://youtu.be/6IK-4_cXVaQ. Note because socks are knitted in a different fabric to jerseys and shorts which as woven polyester, the same color may not be an exact match.
    7. How can I get a sample? Samples of uniforms are available upon request, for stock on hand. Custom samples may be available depending on availability and timing. All samples are billed to your clubs account at current individual item prices. Samples are not returnable or refundable if embellished with the Soccer Club’s logo or customized for the club. If they are Ready to Play embellished product, they will not be charged where they are returned with 4 weeks of receipt in their original condition.
    8. What types of logos and embellishment do you offer?
      1. Direct to garment screen printing.
      2. High resolution digital transfer for logos, numbers and names. Note that these logos can fade or crack after 20-30 washes.
      3. Vinyl Match numbers are made from a newer soft and more durable vinyl.
      4. Woven crests that offer higher definition, are durable, weigh less & can be used many products. Note that these logos are heat applied with glue and can come loose if washed in a hot wash and hot dryer.
      5. PU Crest which are very light weight, flexible, water resistant, allows for detail and it's super durable too.
      6. Direct to garment sublimated numbers which don’t fade, peel or crack.
      7. Please see page 4 of our catalog for more information. Or See our embellishment options on line
    9. Do you make custom scarves? We offer 4 types of scarf. Sublimated scarves that are 2 sided (19cmx140cm), 2 sided circular knit scarf (19cmx140cm), 2 sided High Def circular knit scarf (19cmx140cm), 1 sided circular knit scarf (20cmx130cm). All Scarves are custom made to order. Minimum (50pcs). Allow 4 - 5 weeks for production.
    10. Do you make custom balls? Yes. Contact us at 1-888-646-6822 for more information. Custom ball booking orders require a minimum order of 150 pcs per style, color & size for customization. Bulk orders are placed by November 15th and December 15th for Spring deliveries and again by April 15th and May 1st each year for Fall deliveries. These time frames MUST coincide with our other additional bulk orders so all our partners benefit from the best pricing. The lead-time is 16 weeks for delivery after artwork is approved and order confirmed.
  5. SIZING:

    1. How to I get the right size for jerseys, shorts and socks?
      1. Please do not use another vendors sizing to determine the sizing of Admiral products.
      2. We do have a fitting room on line for sizing of product. You can use the fitting room, print a measuring tape, and enter waist and chest size to estimate the size of uniforms (this is a recommendation only). See http://admiral.axissoccer.com/fitting_room/
      3. If you are on the high side of any size range, you may elect to move up one size if you like your garments to fits lose. Admiral garments are modern cuts which mean that are more fitted to body than older traditional sports shirts.
      4. The fitting room is an excellent tool for estimating the size of Admiral product that you may require. However, it is only a guide. It is not meant to replace sizing samples of the products You should NOT use this "guide" as the sole determinant when buying Admiral products which is why we also supply clubs with sizing samples for try on locally.
    2. Are your jerseys and short sizing consistent between designs?
      1. Sizes of products for ALL BRANDS often vary based upon the style, age of the garment, intended functionality and price point. Older garments tend to have “more room” than newer garments because as fashions change the style and fit changes.
      2. Training garments are more fitted and polo’s are differently “patterned” as they are not for “active training”. There is a reason for every fit. Think of this like straight leg, skinny or boot cut jeans. The same waist size may seem to fit differently which does not automatically make it an incorrect size.
      3. Select our ProFit cut designed for Pro teams, styled to be body fitting or our ActiveFit an open relaxed fit, for extra comfort.
      4. One player’s (or parents of a player) idea of a proper fit routinely differs from another’s and so this is exactly why we offer our clubs the Size it Up program (see below).
    3. If there’s no local retailer how do we try on product? We provide team kit for try outs and for use as loaner kit through our “Size It Up” program Size It Up”. These Size it UP kit’s need to be ordered by the club once the club have approved their kit design. They are produced with the #80 and up on the back. The samples will be kept by the club and taken to tryouts to be used as sizing samples. They will then be used by the club as needed for players who lose their kit, late registrations and late orders. They can be handed out to be kept by the player or used as loaners until their online order arrives. This program will achieve a number of things;
      1. It will ensure players who try on samples will be clear about what size they need to order.
      2. It ensures coaches, players and parents expectations are met prior to ordering.
      3. It ensures replacements are on hand as necessary.
      4. It will clearly show the club exactly what you are going to receive before the bulk order process starts. At this point changes can be made but the samples will belong to the club regardless.
      5. It removes the need to have a local retail environment to “try on product”.
    4. Do you offer women’s fit product?
      1. Admiral offer women’s shape jerseys. The jersey is the same specification as a men’s jersey but in production the jersey is shaped to fit a woman meaning the waist is taken in about 1 ½” on each side.
      2. Admiral offer women’s fit shorts. They are different to men’s shorts in that we decrease the front and back rise, increase the hip slightly and also decrease the length. If a woman wears a men’s Adult Medium they will wear a women’s Adult Medium but it will be a better fit for a woman’s body.
      3. We also offer the Athletico ¼ zip pullover in a women’s fit. Our women’s fit Nova training bra and Albany training jersey are women’s fit. We like most other brands find that clubs order unisex training pants and size accordingly.
    5. How long is the inseam on the shorts? All shorts are slightly different based upon style and intended fit. A short can have a 3” inseam and the short is longer than others. It is the front and back rise, coupled with the outer seam that dictates the overall length. Take a look at the photos in our catalog for an idea of how long a short is and how they fit by simply looking at the action images of shorts on players.
  6. HOW CLUBS ORDER DIRECTLY FROM ADMIRAL®:

    1. What information do you need to send me a quote? Please email us at sales@admiral-sports.com or call us toll free 1-888-646-6822 with the following information;
      1. Number of teams, field players, goalkeepers and coaches.
      2. Confirm what product is needed, for example home (jersey, short, sock) away (jersey, short, sock), warm-up jacket and pant, bag, ball etc.
      3. Confirm the colors (1st, 2nd, 3rd priority)
      4. Confirm your preferred style - choose from our catalog see www.admiral-sports.com
      5. Send us high resolution logos (club logo, sponsor logos) and explain what logos you need and where you would like them on the kit.
      6. Confirm when your teams have tryouts, practices, first games and when kit is required.
    2. What artwork do you need to design a team kit? We need logos in .EPS, .AI, or .PDF format together with the information above in order to mock up your kit. Please read this PDF file for further information.
    3. How do I place an order for the club directly with Admiral?
      1. When the Club are ordering directly & not online, please email your Account Manager your order in the subject line type the name of the club and the word ORDER in capitals. Please DO NOT email this in the body of an email with many other points.
      2. Also note that an order cannot be entered in to our system until all of the details are clarified. Style, Color, Size, Logos etc. Please ask your Account Manager to forward order forms to make this easier for everyone.
      3. In the event that the Club is placing a Recreational order, we ask the club ONLY use Admiral’s recreational order form which can be requested through your Account Manager.
    4. Who can place orders on behalf of our club directly with Admiral? It is important we get instruction from one person in the club on orders. Otherwise we find we can get different people in the club giving us conflicting or confusing instruction. This can lead to mistakes which we obviously want to avoid.
    5. How do I know you have received my order? When the club’s Account Manager enters an order they will send the club an order confirmation. This confirms all the details of an order and the pricing. You should read this carefully to ensure we have correctly interpreted your requirements.
    6. What is your pricing for team kit and accessories? See our retail price list. 2015 Price List. For discounted club pricing call Admiral on toll free 888 646 6822.
    7. Do you sponsor teams or offer volume discounts? Volume discounts are available. Please call our Customer Service Department for further information at 1-888-646-6822. Discounts are void on past due invoices.
    8. Would you sponsor my club or league? The success of Admiral® allows us the chance to invest in sponsorship and unique partnership programs that are designed to be supportive and beneficial for everyone. Please call us at 1-888-646-6822 for more information.
    9. When do you take payment for our club order?
      1. Order approval; Following receipt of the order confirmation, we ask that you send an email to your Account Manager approving all details within the order confirmation. If you don’t get an order confirmation to approve the order, this means that it is not in our system. If you don’t approve the order confirmation, we cannot move to the next stage.
      2. When do I pay for product? On order your Account Manager or our credit department will ask for a deposit of 35% of the order value. Once the order is picked, packed and ready to ship, Admiral will contact the Club for the balance of the payment to include the freight amounts. When the payment is made the order will be shipped using UPS. We can’t calculate the final cost before the shipping is calculated as this varies according to the size of the box, weight, delivery address etc.
      3. How do I make payment? Payment can be made using; Visa, MasterCard, American Express, PayPal, or checks which must clear prior to production commencing. When the deposit is paid the production process will begin. It is THIS DATE that is recognized by Admiral as the START DATE for determining delivery timelines. If we do not have up to date payment details on file we can’t process your order. So please do send your Account Manager up to date account set up and payment forms. Without a deposit we do not proceed to production and the START DATE as it relates to TURNAROUND timelines does not begin.
    10. What happens if my account is Past Due? Any orders placed on a past due account will be sent out prepaid, C.O.D., cash/check along with the past due balance on that account. Also, the account may be changed to prepaid/C.O.D. terms permanently. Our credit department will contact you. Past due accounts will be charged at the rate of 1.5% per month (18% per annum)
    11. What happens if my check is returned? A fee of $10.00 is charged. If for any reason a check is not paid by your bank, your pending orders will not be shipped and thereafter your account will be treated as a new account and all orders will be shipped cash or C.O.D.
    12. What happens if I refuse a shipment? If a shipment is refused, the customer will be charged for all freight and handling charges. A restocking charge of 15% will be applied. Any further orders will be prepaid only.
    13. Do you charge US tax? We do not charge tax on orders delivered to the USA (except Florida) as we are servicing out of state/country so taxes do not apply. For deliveries to other countries, local customs officials will assess taxes/duties before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery. Outside of the USA customers are responsible for ALL customs fees, including duties, taxes, brokerage fees, and any other fees, assessed at the border before delivery.
  7. HOW TO SET UP AN ADMIRAL® ONLINE STORE:

    1. How do I get an Online Store Setup?
      1. We will create the Club’s online store at no cost to the Club. It is a detailed and time consuming process to create and enter custom photos and packages. Please allow your account manager up to 30 days to set up a unique online store for you. If your store requires changes, please allow an adequate amount of time to make these changes. Obviously changes slow the ordering process and so it is important to review all information given up front to determine is accuracy. The Online store is a way to create a new revenue stream for the Club.
    2. How do the club enter roster information for Online Ordering?
      1. When a Club has elected to have its members place orders online, team rosters must be uploaded to the Club’s website so that the individual player can locate their team, player name and number (if applicable) and place his or her order.
      2. Admiral will need for the Club to either upload that roster information themselves or supply the rosters to their Account Manager to upload for the club. Admiral provide a special roster form that enables this to be done. The Club MUST use this form.
      3. Please call your Account Manager to receive this special form. Please allow 3 – 5 days for the rosters to be uploaded.
      4. If we receive the roster in any other format other than the special form that we have created, the Club will need to allow an additional 72 hours for this roster to be re-keyed and uploaded.
      5. When an Account Manager re-keys, it will be necessary for the club administrator to re-check all of the information.
      6. If the Club uses the special form created by Admiral for this purpose, the administrator need not double check the work as it will be uploaded as typed in the document sent to us.
      7. It is very important that we have complete information to avoid errors. Partial lists may result in errors in the ordering and fulfilment process. Admiral cannot start the production process with partial rosters and team orders.
    3. When do we get the web store link and what do we do with it? When the kit design is approved, we generate online descriptions, photographs of product and upload roster information. Then your Account Manager will send you your web store link to be published on your website and sent to parents. It is the club’s responsibility to publicize this link. We will also provide you with Admiral logos to put on your website to draw attention to the link. Please check the link and site for any errors and if you have questions call your Account Manager. Please then send your Account Manager an email approving the site to “go live”. You will also be sent an “administrator” link with password. This is for the club only and not to be distributed. This allows you to track purchases and remind players who have not ordered kit.
    4. How long from when the store opens do players have to order? With the store set up and the roster information entered, we launch the online store for ordering and set an order deadline. On the top of the home page of your web store there will be a countdown clock that counts down to the order deadline. Regardless of whether a player orders on day 1 or day 7 we collate all orders and begin production once the deadline has been reached.
    5. How do we explain the online order process to players? A detailed video showing how to use the online store which is located on the Club’s website. Or send players this link http://youtu.be/hw1uYwm5KBA
    6. How long does it take to receive product once it’s ordered online?
      1. The turnaround manufacturing times depend on the product you have selected, the quantity of total garments ordered and the type of embellishments required on the garments. For example, custom sublimated garments take longer to produce and fulfill than do in stock designs.
      2. If a Club’s required delivery fall’s outside of the stated turnaround times for your products, we often suggest that the Club ask Admiral to separate the Training, away or alternates that may be inline and in stock products so that they may be delivered first.
      3. For that reason, we recommend that the club select a training package and/or an inline in stock item to ensure that players have product on start dates.
      4. We ship using UPS Express Saver which generally takes 2-3 business days (excludes weekends)
    7. What if my order is Back Ordered? We ship complete orders. Where a customer would like to receive some product faster and keep the other product on backorder, additional freight charges will apply.
    8. How do I track my order? Once you have received confirmation by fax or e-mail that your order has been shipped, you can track your packages by entering the UPS tracking number in the UPS tracking page on their website www.ups.com
    9. If I order late will I still get my kit on time? This depends on the date of order, the delivery date required and the type of product ordered. Contact customer service toll free on 888 646 6822 to see what can be done to assist you. Late fees may apply.
  8. SHIPPING:

    1. What shipping method do you use? Nearly all shipments are sent via UPS Worldwide service. We prefer UPS because they provide insured and traceable service on every shipment
    2. May I ship to a post office box or private box address? UPS does not carry to box addresses, so you must provide a street address for delivery.
    3. What are shipping costs? Admiral uses UPS exclusively for all shipping. We make no profit on shipping. In fact, we actually subsidize the freight charge as Admiral uses UPS Air services to expedite deliveries to better service our customers. Our factory is located in the Dominican Republic and so ground services are not available. It is important to note that regardless of whether you see “free shipping” from other vendors they are in fact building this cost into the price of the product and/or other services. Admiral is and will always be transparent with all “other” costs.
    4. Who pays for shipping? Where we are not packaging by player the club will receive product, bulk packed to be sorted locally. The club will pay for shipping.
    5. How long does it take to make the uniforms and deliver product? See our manufacturing time guide; turnaround guideline. Shipping usually takes from 2 to 4 business days (see below).
    6. When do you deliver? All orders are processed between 7:00 AM and 5:30 PM (EST), Monday through Friday. In stock blank orders received by 5:30 PM on one day are typically shipped within 3 business days. There is typical no delivery on Saturdays and no delivery on Sundays. There is no same day delivery. Shipping usually takes from 2 to 4 business days. You can upgrade to Express shipping for an additional charge in order to expedite your order.
    7. Can you deliver on Saturday? Saturday delivery is NOT available in all markets and should this extra service be selected, additional charges apply. Call Admiral customer service toll free on 888 646 6822 to determine if your market can receive Saturday deliveries should it be required.
    8. I ordered next day delivery will I receive product next day? Note that even if you order overnight delivery this doesn’t mean the order will be received the day after you order. We need to produce those items not in stock, pick, pack and ship the product and this takes time. Please see the TURNAROUND GUIDELINES PDF for more information on the time it will take to ship your order.
    9. What is the cost for shipping for individual player orders directly to a players address?
      1. When parents or players complete their online order, they will be charged for shipping on checkout. That UPS charge is based upon the dimensional weight of the products that are ordered. The Minimum charge for deliveries directly made to each players address is $13.99 per player. That of course increases as other items are added to the order. UPS also charge an extra per package fee of $2.75 for delivering to a residence. Admiral has INCLUDED this residential fee in the minimum charge above.
    10. Are there additional charges for late orders? For players that order late and after the agreed club order deadline, Admiral will automatically send these individual orders directly to the player’s residence. Once again, a minimum charge of $13.99 per playerwill apply. As Admiral are NOT able to combine this late order(s), they are handled and literally administrated individually and as a result will incur at LATE FEE of $5.00 per order placed online.
    11. What is the cost for shipping by player, bulk shipped to a designated coach or team administrator?
      1. In this instance, Admiral offer a lower priced delivery service that is advantageous to the club and its members.
      2. Admiral will add a line item for freight & handling that is $9.99 per player to the online PACKAGE price. This will cover any and all products ordered by the player regardless of dimensional weight.
      3. We will then sort orders by player, package by player and then BULK PACK the goods and either send them to the designated team administrator or coach as designated with Account Manager in the Roster form.
      4. Each player package will have a picking ticket included that will be face up in a clear bag with his or her name to make final distribution as easy as is possible.
    12. What is the cost for shipping packed by player and shipped directly to the Club for distribution?
      1. In this instance, Admiral offer an even lower priced delivery service that is the most advantageous to the club and its members. Admiral will add a line item for freight & handling that is $5.99 per player to the online PACKAGE price. This will cover any and all products ordered by the player regardless of dimensional weight.
      2. We will then sort orders by player, package by player and then BULK PACK the goods and send them to the designated address for the Club.
      3. Note however that each player package will still have a picking ticket included that will be face up in a clear bag with his or her name to make final distribution as easy as is possible.
    13. What does it cost to ship READY TO PLAY packages directly to the club? There is a FIXED & GUARANTEED freight cost of $1 per package or $.50 cents per jersey when ordering more than 50 pcs. This applies to Performance, Trafford, Cup and County Jerseys. Regular freight charges apply for orders less than 50 pcs. All other packages freight is charged based on the size, weight and destination which we do not know until your package is ready for shipping.
    14. What do I do if my delivery is lost, damaged or short shipped? To facilitate Company’s resolution of shipping issues, any damage or shortage in items delivered should be noted in writing to the Company within seven days of delivery.
  9. RETURNS:

    1. Can I cancel an order? Orders cannot be cancelled once confirmed either online, via phone or in writing as at this point they will have gone into administration and production.
    2. What do I have to do to return product?
      1. The Company does accept returns of non-custom, non-embellished product within 14 days of delivery provided these products are returned in their original condition (brand new, unworn, unlaundered, unembellished) and accompanied by a Return Authorization Number (“RA”) issued by the Company. Your Account Manager can issue this RA if the return meets the conditions stated above.
      2. Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured US Mail (remember to keep your receipts and tracking number). We cannot be responsible for merchandise lost en route.
      3. Please state date of purchase, invoice number and reason for return. A Return Authorization Number (RAN) will be issued and must appear on all shipping labels.
      4. All returns must be shipped prepaid, no C.O.D. or packages marked "Bill Recipient” will be accepted. Damaged goods may be returned, but must follow our Return Policy.
    3. Can I return custom club kit? All products that are embellished or are custom made for the Club cannot be returned unless defective. Whether a product is defective will be determined in the Company’s sole discretion.
    4. What warranty do Admiral offer? All equipment may need replacement after a season of play due to normal wear and tear. Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor workmanship or materials). Very few items are truly defective. Genuine defects most often reveal themselves within 60 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.
    5. Do I get refunded on returns? We will not accept returns for cash. However, we will be happy to exchange your returned goods or apply the credit towards a future purchase. On exchanges, the customer must pay all freight charges. We reserve the right to charge a restocking fee and recover costs billed to us in the event that you refuse a shipment. ALL import charges are non-refundable.
    6. How long will it take for my Return/Exchange to be processed? Returns are usually processed within 1-5 business days after they arrive at our location.
    7. Where do I send my returns to? For US returns: The axis Sports Group Inc., 2628 NE 2nd Avenue, Miami, FL 33137, USA.
  10. CARING FOR YOUR NEW KIT:

    1. How do I wash & care for my uniform? Care instructions for apparel must be followed. It is important you follow care instructions when washing product to avoid damage to items;
      1. Do not dry clean the uniforms.
      2. Do not pile sweaty uniforms in a bag or locker. This will lead to color migration of dark colors onto light colors.
      3. Wash all uniforms as soon as possible after each use.
      4. Remove belts and pads from the uniforms before loading the uniforms in the machine.
      5. Separate the uniforms by color to form different loads.
      6. Turn the product inside out - before putting it into the washer. This will help protect any names, numbers or patches.
      7. Pre-soaking is essential in getting items clean, rinse off items to remove as much loose dirt and mud as possible.
      8. Do not use chlorine bleach on items, it is not effective for polyester fabrics and can even damage the material.
      9. Do not wash items with other clothes.
      10. Wash in cold water, never use hot water this can damage lettering and numbers. Hot water will set stains such as; blood, sweat and grass stains and make them nearly impossible to remove. Pre-soaking techniques will usually take care of stains.
      11. Never put apparel in a dryer, lay flat and hang dry. High heat causes shrinking, sets in stains and fades colors;
      12. Do not iron the uniforms
      13. Please read this general information and product care instructions
    2. Do I have to wash Sublimated kits differently? The sublimation dye process uses heat to transfer a specific design to the garment. Therefore, please take extra precautions when applying heat in any manner to sublimated team kit. Inks can be re-activated at higher temperatures causing the design to “transfer”.
  11. WEB and INFORMATION:

    1. Do you share my e-mail with other companies? Our mailing list, e-mail lists and any other personal and purchase information is kept confidential and is not exchanged or sold to any other company.
    2. Is your web site a secure site? Our security and privacy are important to us. We update our security and privacy programs to include the latest technology that encrypts your personal and purchase information as it is transmitted over the Internet. We do not release any personal or purchase information to any outside company or organization.
    3. Are cookies used? Cookies are only used in the shopping cart. This is for your convenience so information does not have to be duplicated on other Admiral® web pages. You will not be able to use our shopping cart if you have cookies disabled in your browser. For your security, your Session (shopping cart and log in) will expire after 20 minutes.
  12. EMPLOYMENT OPPORTUNITIES:

    1. What employment opportunities are there at Admiral? Looking for a great place to work? If you would like to learn more about working for Admiral Sports please visit our web site.
    2. I am a coach and want to promote Admiral products? Help spread the word about Admiral's new range of products with other coaches and teams and encourage them to wear Admiral. We'll give you the knowledge, materials, samples and giveaways to make you successful in talking to the organizations. The easy way to generate revenue for your club. For more details see our Admiral Ambassador Program.